Frequently Asked Question (FAQs)
What types of footwear do you offer?
At Simply French, we proudly present a curated selection of stylish and comfortable women's footwear. From extra-wide leather sneakers that embrace your feet with love to elegant block-heeled shoes designed for all-day wear, our collection is crafted to enhance your style while providing the support you need.
How do I choose the right size?
Finding the perfect fit is essential for comfort! We recommend checking our size guide available on each product page. If you're between sizes or need a different fit, feel free to reach out to our customer support team for personalized assistance. We're here to help you step into comfort!
What is your return policy?
Your satisfaction is our top priority! If you're not completely happy with your order, you can return it within 30 days of delivery. Just ensure the items are unused, unwashed, and in their original packaging. For detailed return instructions, simply email us at support@simply-french.com.
How long does shipping take?
We strive to deliver your stylish footwear as quickly as possible! Orders are processed within 1-2 business days, and delivery typically takes 5-6 business days after shipping. You'll receive tracking information to keep an eye on your order's journey to you!
Can I exchange my shoes for a different size or color?
Absolutely! We offer exchanges for size or color changes, subject to stock availability. If your desired replacement is unavailable, we will process a full refund. Just reach out to us, and we'll guide you through the exchange process!
What should I do if I receive a damaged or incorrect item?
If you receive a faulty or incorrect item, please contact us within 30 days of delivery with photos of the issue. We will arrange for a replacement or issue a full refund at no extra cost. Your happiness is our mission!
Do you offer international shipping?
Currently, we only ship within the United Kingdom. We are dedicated to providing exceptional service to our UK & US customers, ensuring that your stylish footwear arrives safely and promptly!
How can I contact customer support?
We're here for you! You can reach our customer support team by emailing support@simply-french.com or calling us for UK +44 7414241025 & for US+1 (406) 559-9748. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM. We can't wait to assist you!